Return & Refund Policy

Last updated: August 2026

1. No Return, No Refund

All products sold by Salon Chair Wala (Redwal Furniture OPC Pvt Ltd) are made-to-order / custom salon furniture. As such, we do not accept returns or offer refunds on any product once the order has been confirmed and dispatched. Please review product specifications, dimensions, and images carefully before placing your order.

2. Damaged or Defective Parts

While we do not offer returns or refunds, we stand behind the quality of our products. If any part of your order arrives damaged in transit or is found to have a manufacturing defect, we will replace the affected part(s) free of cost — not the entire product, unless the defect affects the core structure and cannot be resolved with a part replacement.

3. How to Report Damage or Defects

  1. Inspect your order immediately upon delivery, in front of the delivery personnel if possible.
  2. Report any damage or defect within 48 hours of delivery by contacting our support team (details below) with your order number and clear photos/ video of the affected part.
  3. Our team will verify the issue and, if approved, dispatch the replacement part within the standard delivery timeline (3–5 business days for stock parts, 31–35 days for custom parts).

4. What Is Not Covered

5. Contact Us

For any damage or defect claims, please reach out to our support team via WhatsApp or email with your order details: